Frequently Asked Questions
Not sure how to register your girl for camp? Need to visit a service center but don't know the hours? We have compiled a list of Frequently Asked Questions (FAQ) for you. If you don't find the answer to your question, please contact Customer Care.
Are you a Girl Scout Leader looking for Early Bird resources for your troop? Click here.
- General questions
- 2017 Girl Scouts National Member Survey
- Membership Registration
- Membership Transfers
- Criminal Background Checks
- Activity Registration - Programs, Training, Events, Camp
- Troop Support - Registration
- Troop Support - Opportunity Catalog
- Troop Support - Troop Organization
- Troop Support - Meetings
- Troop Support - Volunteer Toolkit (VTK)
- Troop Support - Delivery to the Girls of a Quality Leadership Experience
- Troop Support - Safety and Insurance
- Troop Finance
- Retail (GSCTX Shop)
- Product Program (includes Cookies)
- Camp/Outdoor Program
- Girl Awards
What are the Service Center and Shop hours?
How do I manage my email preferences (subscribe/unsubscribe)?
I have girls in my troop of various religions/no religion. How can I accommodate them in the saying of the Girl Scout Promise?
What is GSCTX's discrimination policy?
How can I get the best support from Customer Care?
Can you tell me more about the cost, duration, and benefit of registering as a Girl Scout?
What is the minimum age/grade for joining Girl Scouts?
Must I be a registered member to participate in Girl Scouts?
Do I need to register every year? How do we register?
If I register online, how does my daughter get a troop?
I want to know if there is a troop for my girl before I sign her up.
I have requested financial assistance for my daughter for membership. What happens next?
What materials will my daughter need to begin her Girl Scouting experience?
How do I renew a girl or adult membership?
How do I register or renew my troop members?
Which membership registrations cannot be done online?
Where can I get paper forms for offline membership registration?
Are membership dues transferrable from one year to another or from one person to another?
How is a membership transferred from one troop to another within GSCTX?
How can I make a request to transfer a membership from another Girl Scout council INTO GSCTX?
How can I made a request to transfer a membership to another Girl Scout council FROM GSCTX?
Do Girl Scouts run background checks on their volunteers?
How does someone get a criminal background check completed?
What is covered in a criminal background check?
How often are criminal background checks required?
How long does it take for a criminal background check to be approved?
What is the difference between eBiz and the My GS accounts?
How do I reset my eBiz password?
I've tried resetting my password to eBiz and still can't seem to log in, what should I do?
How do a I cancel an activity registration?
How do I register my troop for an activity online?
I am getting a Server VP Error screen when registering my troop for an event. Why is this happening?
How do I register or renew my troop members?
If I start the renewal process but don't finish it, can I go back later?
What does the Status column mean on my troop's roster?
What if a girl is not returning, or is unsure if she will return to the troop next year?
What if a member did not participate in the current year, but would like to participate next year?
What happens after I renew the troop?
How can I help inspire others to renew or join Girl Scouts?
Can I renew a 12th grade graduating girl as an Adult or purchase a lifetime membership for her?
How does a new girl register for my troop or how can I register a new girl?
One of the parents volunteered to help with my troop! How can I add his or her volunteer role?
How do I get more adults to join the troop as a volunteer?
Should parents register as members?
What happens if girls don't renew by September 30th?
What should I do if someone says they registered for my troop, but she's not listed on my troop roster?
How do I request a transfer from one troop to another?
Have any of your members moved to a new address?
How does the Opportunity Catalog work and what information is listed?
Does the Opportunity Catalog show multi-age troops?
What is the minimum and/or recommended troop size?
How do I update the Opportunity Catalog information for my troop?
If I have an opening mid-year in my troop, how do I share the vacancy using the Opportunity Catalog?
What if I don't know the new girl who joined my troop?
Can my troop opt-out of the Opportunity Catalog?
Can I close enrollment to my troop?
How do I find Service Unit volunteer positions in the Opportunity Catalog?
How do I update my troop information?
What are the steps to starting a troop?
What is the minimum number of people required for a troop? Is there a limit?
Can I have a multi-level troop or do I need individual troop numbers for each grade level?
What are the requirements for becoming a troop leader?
Can relatives be troop leaders? Can men be troop leaders?
How are troop leaders informed of service unit meetings?
I am resigning from my leader position and do not have a new leader recruited, what should I do?
When can a new troop start holding meetings in the Fall?
Can Girl Scout troops meet year-round?
How long are troop meetings?
What activities do troop meetings typically include?
Where can we hold our troop meetings?
How many volunteers must be present at every meeting/event?
I have a girl who is behaving inappropriately or bullying during troop meetings. How should I handle this?
What is the Volunteer Toolkit?
Are multi-level troops supported by VTK?
How do I access the Get Outdoors options in VTK?
What will a girl do as a Girl Scout?
How can I help the girls feel more a part of Girl Scouts and the troop?
What does "girl-led" mean?
What is a Girl's Guide to Girl Scouting?
When planning activities, what should be considered?
What is a Journeys series?
How can I deliver a quality Girl Scout Leadership Experience?
What can leaders do to help the girls begin their journey for the year?
What is the difference between "service" and "take action"?
Can my daughter work on badges, journeys, and awards without her troop?
What are SWAPS?
What are Bridging Ceremonies?
What are Destinations?
What is Volunteer Essentials?
Where can I find the safety guidelines for a troop?
What are Safety Activity Checkpoints?
Should I have a copy of the 'In Case of Emergency Toolkit" available at all troop activities?
Can volunteers who work in the healthcare field serve as First Aiders?
Where can I take CPR classes? Does online CPR training fulfill GSCTX requirements?
What type of insurance is provided by GSUSA and who is covered?
Where is the insurance form (Mutual of Omaha)?
If a new member joins before the start of a membership year, are they covered under insurance? What about lapsed members?
Can my troop/group participate in additional money earning programs?
How do I handle girl(s) transferring to other troop(s)?
My troop/group is disbanding. What should we do with our funds?
May I accept donations (sponsorships) to my troop/group?
One of the parents in my troop works for an employer that offers matching gifts and volunteer service hours. How does she ensure that the funds are donated to our troop?
What approval is needed to participate in additional money earning programs?
What can girls use Girl Scout Dough for?
What are troop dues?
How do I know what uniform and uniform pieces to get my new Girl Scout?
What is the Girl Scout Leadership Experience (GSLE) and how can the shops help?
Do the GSCTX shops have Girl Scout t-shirts and other items besides Uniforms?
When I buy online, does that money benefit only GSUSA?
Can I use GSCTX Girl Scout dough online?
How do Individually Registered Girl (IRG) members participate in fall/cookie product sales?
What is the Fall Product Sale?
Besides earning money, what are the benefits of participating in product sales?
Does my daughter have to sell cookies?
How/Where do I go about getting a cookie booth?
What is the Cookie Captain Program?
What is Girl Scout Dough?
What should girls do when earning money for their troop/group outside of council-sponsored product sales?
How does a leader get a Troop Cookie Toolkit?
What can a troop leader do if a girl is not participating in product sales?
My daughter sold over 1000 boxes of cookies. How does she earn a free week of camp?
Does my daughter need to be a Girl Scout to attend Girl Scout camp?
Can I see photos of the camp facilities?
How do I make a reservation for the weekend at a camp?
How do I register for Summer or Day Camp?
Can my daughter be placed on a waitlist?
How many activities can my troop do during a weekend reservation?
Can I register my daughter for a session that is designated for girls older/younger than she is?
I have Cookie Dough that I would like to use for my camp session. How do I do this?
How do I apply for financial assistance for camp for my daughter?
Does GSCTX offer scholarships for Gold Award recipients?
What are the Bronze/Silver/Gold awards?
What is the highest award a Cadette Girl Scout can earn?
What is the highest award a Junior Girl Scout can earn?
What is the highest award a Senior/Ambassador Girl Scout can earn?
When are the Girl Scout Silver and Gold Award deadlines?